Privacy Policy

This policy explains how Greentree Kitchens & Interiors Ltd collects, uses and protects your personal information when you visit our website, contact us, visit our showroom or buy from us. It also explains how we use cookies.

Who we are

Greentree Kitchens & Interiors Ltd is the data controller for the personal information described in this policy. That means we decide how and why it is used.

• Company name: Greentree Kitchens & Interiors Ltd
• Company number: 14341947 (registered in England and Wales)
• VAT number: 424706604
• Registered office and showroom: Greentree Kitchens & Interiors Ltd, Maesdu Road, Llandudno, Wales, LL30 1HP
• Email for data questions: [email protected]
• Phone: 01492 585477
• ICO registration number: ZB501271

If you have any questions about this policy or your information, please contact us using the details above.

What we collect and why

We only collect the information we need to answer your enquiry, design and fit your kitchen, and run our business.

• Name, email, phone, address and project details from our website contact form, phone, email or showroom visits. We use these to reply to your enquiry, arrange a design visit and prepare a quote. Lawful basis: taking steps at your request before a contract.
• Name, email and phone from Facebook and Instagram lead forms. We use these to contact you about the enquiry you made through the advert. Lawful basis: taking steps at your request before a contract.
• Installation address, measurements, order and payment details when you buy from us. We use these to supply and fit your kitchen, take payment and honour your guarantee. Lawful basis: performing our contract with you.
• Invoices and payment records when you buy from us. We use these to keep accounts and meet tax rules. Lawful basis: legal obligation.
• Device and browsing information, such as pages visited, from cookies on our website. We use this to understand how the site is used and measure our adverts. Lawful basis: your consent through our cookie banner.
• Messages and comments on our social media pages. We use these to reply to you. Lawful basis: our legitimate interests in answering customers.
• Reviews and testimonials you give us. With your permission, we may publish your review on our website or social media, using your name or initials. Lawful basis: your consent.
• Photos of your finished kitchen or bedroom. We only use photos of your home in our gallery or on social media with your permission, and we never show your address. Lawful basis: your consent.

We never sell your information. We do not use it to make automated decisions about you.

Who we share it with

We only share your information with people who help us deliver our service, and only what they need:

• Fitters, trades and suppliers who deliver and install your kitchen
• Our website host and IT providers, who store data on our behalf
• Formstack, which runs the enquiry and brochure forms on our website
• Our marketing agency, Livetech, which helps run our website and adverts
• Meta (Facebook and Instagram), for lead forms and measuring our adverts, if you accept marketing cookies
• Google, for website statistics, if you accept analytics cookies
• Our accountants
• Authorities such as HMRC, where the law requires it

Some of these providers, such as Meta, Google and Formstack, may process data outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

How long we keep it

• Enquiries that do not lead to an order: 2 years from your last contact
• Customer and order records: 6 years after your order, for tax purposes, or for the length of your guarantee if longer (up to 15 years)
• Cookie data: see the cookie list below

How we protect it

We use password-protected systems and secure (HTTPS) connections, and only staff who need your information can see it.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your information
• Ask us to limit how we use it, or object to us using it
• Ask for your information in a format you can take elsewhere
• Withdraw your consent at any time, for example to cookies

To use any of these rights, contact us using the details above. We will reply within one month. There is normally no charge.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113, or write to them at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Cookies

Cookies are small files saved on your device when you visit a website. We only use essential cookies unless you say yes to the others in our cookie banner.

• CraftSessionId, CRAFT_CSRF_TOKEN (our website, essential): keeps the site and its forms working securely. Lasts until you close your browser.
• cc_cookie (our website, essential): remembers your cookie choices. Lasts 6 months.
• _ga, _ga_* (Google Analytics, analytics): counts visits and shows how people use the site. Lasts up to 2 years.
• _fbp, fr (Meta, marketing): measures our Facebook and Instagram adverts and shows relevant ads. Lasts up to 3 months.
• Google Maps (Google, third party): our contact page shows an embedded Google map, and Google may set its own cookies when the map loads. See Google's privacy policy.

You can change your choices at any time using the "Cookie settings" link at the bottom of every page. You can also block or delete cookies in your browser settings, but some parts of the site may not work properly.

Links to other websites

Our website links to other sites, such as Facebook, Instagram and our suppliers. We are not responsible for how those sites handle your information, so please read their privacy policies.

Children

Our website and services are not aimed at children under 18, and we do not knowingly collect information about them.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 23 October 2026